Last Updated: June 8, 2026

Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and MITRAS — Global Digital Organization ("MITRAS," "we," "us," or "our") governing your access to and use of mitras.org, our digital products, and custom development, automation, SEO, and related services. By accessing our website, placing an order, or engaging our services, you agree to these Terms.

1. Definitions

• "Digital Products" means downloadable or remotely accessible software, templates, scripts, assets, licenses, or other intangible goods offered through The Vault or otherwise.
• "Custom Services" means bespoke website development, mobile application development, AI automation, SEO engagements, consulting, and other professional services performed according to a project brief or statement of work.
• "Deliverables" means the final work product, files, code, documentation, or outcomes provided upon completion of an order or project.
• "Order" means a confirmed purchase of a Digital Product or Custom Service through our website, invoice, or written agreement.

2. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into binding contracts. If you act on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

3. Services Overview

MITRAS provides outcome-driven digital solutions including but not limited to:

• Premium website development;
• Custom mobile application development;
• AI automation and custom scripting;
• Premium SEO and digital growth services;
• Curated digital products via The Vault marketplace.

Service descriptions, pricing, timelines, and deliverable specifications are published on our website or provided in a written proposal. MITRAS reserves the right to modify offerings, pricing, and availability at any time; changes do not affect confirmed Orders unless otherwise agreed.

4. Orders and Acceptance

1. Placing an order constitutes an offer to purchase. Acceptance occurs when we confirm the order via email, dashboard notification, or commencement of work.
2. For Custom Services, a detailed project brief, scope document, or statement of work (SOW) may be required before work begins. In case of conflict between these Terms and a signed SOW, the SOW prevails for that specific project.
3. We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, policy violations, or technical infeasibility. If cancelled before delivery, you will receive a full refund.

5. Pricing and Payment

• All prices are listed in United States Dollars (USD) unless otherwise stated. Applicable taxes, duties, or currency conversion fees are your responsibility.
• Payment is due at the time of order unless otherwise agreed in writing (e.g., milestone-based invoicing for enterprise projects).
• We accept payment via secure third-party processors (e.g., Stripe, PayPal). By providing payment information, you authorize us to charge the applicable fees.
• Late payments for invoiced Custom Services may incur suspension of work and interest at the maximum rate permitted by law.

6. Digital Products — License Terms

Unless otherwise specified at the point of sale, Digital Products are licensed, not sold. Upon successful payment, MITRAS grants you a non-exclusive, non-transferable, revocable license to use the Digital Product subject to the following:

• Permitted Use: Personal or internal business use as described in the product listing;
• Restrictions: You may not resell, redistribute, sublicense, publicly share, or reverse-engineer Digital Products except where expressly permitted;
• Ownership: MITRAS retains all intellectual property rights in Digital Products;
• Updates: Updates or support periods, if any, are specified in the product description;
• Termination: License terminates upon breach of these Terms or our Refund Policy chargeback abuse.

7. Custom Services — Project Terms

7.1 Scope and Changes

Work is performed within the agreed scope. Requests outside the original scope ("Change Requests") may require additional fees and timeline adjustments. MITRAS will provide a written estimate before proceeding with Change Requests.

7.2 Client Responsibilities

You agree to:

• Provide timely access to required materials, credentials, brand assets, and feedback;
• Designate a decision-maker with authority to approve milestones;
• Review deliverables within agreed review periods (typically 5 business days per milestone);
• Ensure content, data, and materials you provide do not infringe third-party rights.

Delays caused by late client feedback or missing materials may extend timelines and are not grounds for refund of completed work.

7.3 Revisions

Each Custom Service package includes a reasonable number of revision rounds as specified in the order description or SOW. Additional revisions are billed at our standard hourly rate or as quoted.

7.4 Delivery and Acceptance

Deliverables are deemed accepted if: (a) you provide written approval; (b) you deploy or use the Deliverables in production; or (c) you do not raise material objections within 10 business days of delivery notification.

8. Intellectual Property

• MITRAS Pre-Existing IP: Frameworks, libraries, methodologies, tools, and know-how developed by MITRAS prior to or independently of your project remain our property. You receive a license to use incorporated components as part of Deliverables.
• Custom Deliverables: Upon full payment, ownership of bespoke Deliverables created specifically for your project transfers to you, excluding MITRAS pre-existing IP and third-party components subject to their own licenses.
• Portfolio Rights: Unless otherwise agreed in writing, MITRAS may display completed work in our portfolio, case studies, and marketing materials, excluding confidential information.
• Your Materials: You retain ownership of content and materials you provide. You grant MITRAS a limited license to use them solely for performing the contracted services.

9. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed during the engagement. This obligation survives termination for three (3) years, except for information that becomes public through no fault of the receiving party or is required to be disclosed by law.

10. Warranties and Disclaimers

MITRAS warrants that:

• Custom Services will be performed with professional skill and care consistent with industry standards;
• Deliverables will substantially conform to the agreed specifications for 30 days following acceptance ("Warranty Period").

During the Warranty Period, we will remedy material non-conformities at no additional charge. EXCEPT AS EXPRESSLY STATED, ALL SERVICES AND DIGITAL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee specific business outcomes, search engine rankings, revenue increases, or uninterrupted service availability.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• MITRAS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION;
• OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR AN ORDER SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100);
• These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the fullest extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless MITRAS and its officers, employees, and contractors from claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) content or materials you provide; (c) your use of Deliverables or Digital Products in violation of law or third-party rights; or (d) your negligence or willful misconduct.

13. Refunds and Cancellations

Refund eligibility is governed by our Refund Policy and, for consumers in Turkey, our Distance Sales Agreement. By placing an Order, you acknowledge those policies.

14. Prohibited Conduct

You agree not to:

• Use our services for unlawful, fraudulent, or harmful purposes;
• Attempt unauthorized access to our systems, accounts, or data;
• Interfere with website operation or other users' access;
• Scrape, crawl, or harvest data without written permission;
• Misrepresent your identity or affiliation;
• Abuse refund, chargeback, or dispute processes in bad faith.

Violation may result in immediate termination, license revocation, and legal action.

15. Third-Party Services

Our Deliverables may integrate with third-party platforms, APIs, hosting providers, or payment gateways. We are not responsible for third-party terms, outages, policy changes, or fees. You are responsible for maintaining your own accounts and compliance with third-party terms.

16. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemics, government actions, internet outages, or third-party service failures. Affected obligations are suspended for the duration of the event; if it persists beyond 60 days, either party may terminate the affected Order with a pro-rata refund for undelivered work.

17. Termination

• We may suspend or terminate your access for breach of these Terms, non-payment, or abusive conduct;
• You may terminate Custom Services with written notice; fees for completed work and non-refundable costs remain due;
• Upon termination, your license to Digital Products is revoked unless a refund has been issued;
• Sections that by nature should survive (IP, confidentiality, limitation of liability, indemnification, dispute resolution) survive termination.

18. Privacy

Your use of our services is subject to our Privacy Policy, incorporated herein by reference.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Turkey, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your country of residence provide otherwise.

Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes may be submitted to the competent courts of Istanbul, Turkey, unless mandatory consumer law requires jurisdiction in your place of residence.

EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

20. Modifications

We may update these Terms at any time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance. For active Custom Service projects, changes apply only to new Orders unless both parties agree otherwise.

21. Severability and Entire Agreement

If any provision is found unenforceable, the remaining provisions remain in effect. These Terms, together with applicable policies and any signed SOW, constitute the entire agreement between you and MITRAS regarding the subject matter.

22. Contact

• General: hello@mitras.org
• Legal: legal@mitras.org
• Privacy: privacy@mitras.org